Find answers to the most commonly asked questions about our services, orders, shipping, returns, and more.
How can I place an order?
You can place an order by selecting your desired product, adding it to the cart, and completing the checkout process.
What payment methods do you accept?
We accept major payment methods including debit cards, credit cards, UPI, and net banking.
How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.
Can I cancel my order?
Yes, orders can be cancelled within the allowed time period before shipment. Once shipped, cancellation may not be possible.
Do you offer returns?
Yes, returns are accepted for eligible products as per our Return Policy.
When will I receive my refund?
Refunds are processed within 7–10 business days after approval and are credited to the original payment method.
What should I do if I receive a damaged product?
Please contact our support team immediately with your order details and images of the product for quick assistance.
How can I contact support?
You can reach us at support@PCMCraftsIndia.com for any queries or assistance.